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Privacy Policy

Epi – Aluguer de Automóveis Sem Condutor, Lda. (trading as Epi Rent a Car) respects the privacy of its users and is committed to protecting their personal data, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and Law No. 58/2019, of August 8.

This Privacy Policy describes how we collect, use, store, and protect the personal data of our website users, including during online booking and newsletter subscription processes.

1. Data Controller

The entity responsible for the processing of personal data is

Epi – Aluguer de Automóveis Sem Condutor, Lda.
Rua Diogo Cão, S/N
8900-440 Monte Gordo
Algarve – Portugal

Telephone: (+351) 281 542 131
Email: info@epirentacar.com

2. Personal Data Collected

Epi Rent a Car may collect and process the following personal data through its website:

  • First and last name
  • Email address
  • Telephone number
  • Identification data required for the booking (e.g., country of residence, driver’s age)
  • Driving license data, when necessary for the conclusion of the contract
  • Data provided through contact forms
  • Data required to make online bookings
  • Data provided for newsletter subscription
  • IP address, approximate location data, device type, browser, and browsing data

Payment data is processed through certified external entities and is not stored directly by Epi Rent a Car.

3. Purposes of Data Processing

The personal data collected is processed for the following purposes:

  • Management of contact requests and information
  • Processing and management of online vehicle bookings
  • Execution of car rental contracts
  • Customer relationship management and customer support
  • Sending communications related to bookings and contracted services
  • Sending newsletters and marketing communications, when express consent is given
  • Compliance with legal and regulatory obligations
  • Improvement of the browsing experience and website functionality

4. Legal Basis for Processing

The processing of personal data by Epi Rent a Car is based on the following legal grounds:

  • Execution of a contract or pre-contractual measures
  • Consent of the data subject
  • Compliance with legal obligations
  • Legitimate interest of the company, namely for the improvement of services and website security

5. Newsletter and Marketing Communications

Subscription to the Epi Rent a Car newsletter is optional and depends on the user’s express consent.

The user may, at any time, withdraw their consent and unsubscribe via the link available in each communication or by contacting the addresses indicated in this policy directly.

6. Data Retention

Personal data is kept only for the period necessary for:

  • Execution of the rental contract
  • Compliance with legal, tax, and accounting obligations (namely for the applicable legal period, up to 10 years)
  • Management of commercial communications, as long as consent is maintained

Once these periods have expired, the data will be deleted or anonymized.

7. Sharing Data with Third Parties

Epi Rent a Car may share personal data with third parties only when necessary for:

  • Compliance with legal obligations
  • Provision of essential services (e.g., IT services, website hosting, booking platforms)

Whenever data is transferred outside the European Union, Epi Rent a Car ensures that it is carried out in accordance with the GDPR, through appropriate safeguards.

8. Rights of Data Subjects

The data subject has the right to:

  • Access to their personal data
  • Rectification of inaccurate or incomplete data
  • Erasure of data, where applicable
  • Limitation of processing
  • Objection to processing
  • Data portability
  • Withdraw consent at any time

The exercise of these rights can be done through written contact to the addresses indicated in this policy.

9. Data Security

Epi Rent a Car adopts appropriate technical and organizational measures to ensure the security of personal data and prevent unauthorized access, use, or disclosure.

10. Cookies

The Epi Rent a Car website uses cookies. For more information, the user should consult the Cookies Policy, available on the website.

11. Complaints

Without prejudice to any other administrative or judicial remedy, the data subject has the right to lodge a complaint with the National Data Protection Commission (CNPD).

12. Changes to the Privacy Policy

Epi Rent a Car reserves the right to change this Privacy Policy at any time. Any changes will be published on the website.

Last updated: February 2026